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Logistics FAQ

Clear answers to common international shipping questions

Shipping Rates

What is Western Union?

Western Union is a global money transfer service provider with over 150 years of history. Transfers are typically completed within 15 minutes. It's widely used for international freight payments due to its speed and global coverage.

How is Volumetric Weight Calculated?

Length × Width × Height ÷ 6000 (cm). Charges are based on the higher of actual weight or volumetric weight. This ensures fair pricing for lightweight but bulky shipments.

What is GST?

GST (Goods and Services Tax) is a value-added tax applied to goods and services in many countries including Australia and Singapore. Import shipments may be subject to GST upon arrival

What is Sea Freight?

Sea Freight (Ocean Freight) is the most cost-effective shipping method for large and heavy cargo. It includes FCL (Full Container Load) and LCL (Less than Container Load) options, with transit times typically ranging from 15-45 days.

What is Double Clearance & Tax Included?

Double Clearance & Tax Included means the freight forwarder handles both export customs clearance (origin) and import customs clearance (destination), with all duties and taxes included in the quoted price. No hidden fees upon delivery.

What is Air Freight?

Air Freight is the fastest shipping method, suitable for urgent and high-value cargo. Typical transit time is 3-7 business days. Ideal for time-sensitive shipments, samples, and perishable goods.

UPS / FedEx Notice

When shipping internationally with UPS or FedEx, the consignee (receiver) may be charged for import duties, taxes, and brokerage fees upon delivery. These charges are determined by the destination country's customs authority and are the responsibility of the receiver.

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